TERMS & CONDITIONS
Last updated: September 17, 2026
These Terms & Conditions apply to purchases made through the RedMillsFarm online store and to related delivery and farm-pickup services.
Business name: RedMillsFarm
Website: https://redmillsfarm.com
Address: Groot St. Joris 6B11, Willemstad, Curaçao
Phone/WhatsApp: +599 9 524 5817
Email: agropestcur@hotmail.com
By placing an order, the customer confirms that they have read and accepted these Terms & Conditions, together with our Privacy Policy, Shipping & Payment Information, and Return, Refund & Quality Policy.
RedMillsFarm sells fresh vegetables, fruits, herbs and other food or household products. Products may be grown by RedMillsFarm or obtained from selected suppliers.
We make reasonable efforts to ensure that product names, photographs, package sizes, weights, prices and descriptions are accurate. Product photographs are illustrative and may not show the exact item supplied.
Fresh agricultural products naturally vary in size, shape, colour, weight, ripeness and surface appearance. These natural variations are not normally considered defects when the product remains suitable for consumption and reasonably corresponds with its description.
Products described with an approximate weight may weigh slightly more or less than the stated amount. Unless otherwise indicated, the customer pays the advertised price for that product or package.
All orders are subject to product availability.
Fresh-product availability can change because of harvest conditions, quality, seasonality, weather, supplier availability or demand. A product shown on the website may become unavailable before the order is prepared.
If an ordered product is unavailable, RedMillsFarm may contact the customer and offer:
RedMillsFarm will not intentionally replace an unavailable product with a materially different product without the customer’s approval.
Prices displayed on the website are stated in Caribbean guilders, shown as Cg or XCG, unless another currency is clearly indicated.
Delivery charges, discounts and the final order total are displayed during checkout.
RedMillsFarm may change product prices at any time. A price change will not normally affect an order that has already been accepted and confirmed.
If an obvious pricing, calculation or product-description error occurs, RedMillsFarm may contact the customer before accepting or fulfilling the order. The customer may confirm the order at the corrected price or cancel the affected product.
To place an order, the customer must:
The customer is responsible for checking that all submitted information is complete and correct.
After an order is submitted, the customer should receive an automatic order acknowledgement by email. This acknowledgement confirms that the order was received but does not guarantee that every product is available.
The order becomes accepted when RedMillsFarm confirms that it can prepare and fulfil it. RedMillsFarm may send this confirmation by email, telephone or WhatsApp.
RedMillsFarm may refuse or cancel an order when:
If payment has already been received for a cancelled order, the applicable amount will be refunded or credited.
Customers must provide accurate information, including:
RedMillsFarm is not responsible for delays or unsuccessful delivery caused by incorrect, incomplete or outdated customer information.
Customers must promptly notify RedMillsFarm if they discover an error in their order information.
Local delivery is available only within the delivery zone accepted during checkout.
The minimum product subtotal for delivery is Cg40. The subtotal is calculated after discounts and before the delivery fee.
Delivery charges are:
Normal delivery periods are:
Available dates and times are shown during checkout. Same-day delivery is not guaranteed.
Delivery times are service windows rather than exact appointments. Delays may occur because of weather, traffic, road conditions, public holidays, farm operations, product availability or circumstances outside our reasonable control.
Someone must be available to receive the order during the selected delivery period. The driver may contact the customer by telephone or WhatsApp for directions or to confirm arrival.
If delivery cannot be completed because the customer cannot be reached, nobody is available, the address is incorrect, or access is unavailable or unsafe, the order may be returned to the farm. An additional delivery charge may apply if another delivery attempt is requested.
Free farm pickup is available at:
RedMillsFarm
Groot St. Joris 6B11
Willemstad, Curaçao
Normal pickup periods are:
Customers must select an available pickup period and wait for confirmation that the order is ready before coming to the farm.
The customer should provide the order number or the name used when placing the order.
Orders should be collected during the confirmed pickup period. Because the products are perishable, RedMillsFarm cannot guarantee product quality when collection is substantially delayed by the customer.
Available payment methods are displayed during checkout and may include:
Customers paying in cash should have the correct amount available whenever reasonably possible.
Bank-transfer customers must follow the payment instructions provided during checkout or in the order-confirmation message. The order number or customer name should be included as the payment reference.
An order may remain awaiting payment until the transfer has been received and verified. RedMillsFarm may wait for payment confirmation before preparing, releasing or delivering the order.
Customers should contact RedMillsFarm as soon as possible if they wish to change or cancel an order.
A requested change is not guaranteed and depends on whether the order has already been prepared, packed or dispatched.
Because many products are fresh, perishable or prepared for a specific delivery or pickup period, an order may no longer be cancellable once preparation has started.
Products that can spoil or deteriorate rapidly are generally excluded from the ordinary cancellation rights that apply to certain distance purchases. This does not limit the customer’s mandatory rights when a product is missing, incorrect, damaged, defective or not of acceptable quality.
Customers should inspect their products as soon as the order is delivered or collected.
If a product is missing, incorrect, damaged, spoiled or not of acceptable quality, the customer should contact RedMillsFarm as soon as reasonably possible, preferably within 24 hours.
Please provide:
RedMillsFarm may request additional information to evaluate the complaint.
Depending on the circumstances, RedMillsFarm may offer an approved replacement, store credit, partial refund or full refund for the affected product.
Please consult our Return, Refund & Quality Policy for further information.
Fresh and perishable products must be stored appropriately after delivery or pickup.
The customer is responsible for refrigeration, ventilation, handling and food safety after receiving the products.
RedMillsFarm is not responsible for deterioration caused by improper storage, excessive heat, delayed refrigeration, contamination after receipt or other handling outside our control.
Customers may be able to create an account to view orders, save favourites or simplify future purchases.
Customers are responsible for protecting access to their account and for notifying RedMillsFarm if they suspect unauthorized use.
RedMillsFarm may suspend or restrict an account used fraudulently, unlawfully or abusively.
The website may be used only for lawful personal or business purchasing purposes.
Customers must not:
RedMillsFarm may restrict access or cancel orders when misuse is reasonably suspected.
RedMillsFarm makes reasonable efforts to keep the website available and accurate. However, uninterrupted or error-free operation cannot be guaranteed.
The website may occasionally be unavailable because of maintenance, technical problems, service-provider failures, internet interruptions or circumstances outside our control.
Products placed in a shopping cart are not reserved until the order has been submitted and accepted.
The RedMillsFarm name, website design, written content, original photographs, graphics and other original material belong to RedMillsFarm or are used with authorization.
Such material may not be reproduced, republished or used commercially without prior permission, except where permitted by law.
Personal information is handled according to our Privacy Policy.
Customer information may be used to process orders, arrange delivery or pickup, provide customer service, prevent fraud, maintain business records and comply with legal obligations.
RedMillsFarm is responsible for fulfilling accepted orders with reasonable care.
To the extent permitted by law, RedMillsFarm is not responsible for losses caused by:
Nothing in these Terms excludes or limits responsibility that cannot legally be excluded, including mandatory consumer rights under Curaçao law.
RedMillsFarm is not responsible for delay or failure caused by events outside its reasonable control, including severe weather, flooding, fire, power or internet failure, road closure, government action, public emergency, supplier interruption, crop failure, pests, disease or labour disruption.
When possible, RedMillsFarm will inform affected customers and offer a reasonable alternative, later delivery or cancellation.
RedMillsFarm may update these Terms & Conditions when its products, services, website, policies or legal obligations change.
Updated Terms will be published on this page with a revised “Last updated” date.
The Terms applicable to an order are normally those published when the order was submitted.
These Terms and purchases from RedMillsFarm are governed by the laws of Curaçao.
Customers are encouraged to contact RedMillsFarm first so that questions or complaints can be resolved directly and fairly.
If a dispute cannot be resolved by agreement, it may be submitted to the competent court in Curaçao, subject to any mandatory consumer-protection rules.
For questions about these Terms, products, orders, payments, delivery, pickup or complaints, contact:
RedMillsFarm
Groot St. Joris 6B11
Willemstad, Curaçao
Phone/WhatsApp: +599 9 524 5817
Email: agropestcur@hotmail.com
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