RETURN, REFUND & QUALITY POLICY
Last updated: September 4, 2026
RedMillsFarm sells fresh vegetables, fruits, herbs, and other perishable food products.
Because these products can deteriorate quickly, they generally cannot be returned or exchanged simply because a customer changes their mind after the order has been delivered or collected.
The normal cancellation period for online purchases does not generally apply to products that can spoil or deteriorate rapidly. This does not affect the customer’s rights when a product is missing, incorrect, damaged, defective, or not of acceptable quality.
Fresh agricultural products naturally vary in:
Small natural differences from the product photograph are not normally considered defects, provided that the product remains suitable for its intended use and reasonably meets the product description.
Product photographs on our website are illustrative. We will make reasonable efforts to provide products of acceptable freshness and quality.
Customers should inspect their order as soon as it is delivered or collected.
Please check:
Due to the perishable nature of fresh produce, we ask customers to report visible problems as soon as reasonably possible, preferably within 24 hours of delivery or pickup. Early reporting helps us investigate the condition of the product at the time it was supplied.
The preferred 24-hour reporting period does not remove any mandatory consumer rights available under Curaçao law.
To report a missing, incorrect, damaged, or poor-quality product, contact RedMillsFarm and provide:
Contact information:
Phone/WhatsApp: +599 9 524 5817
Email: agropestcur@hotmail.com
Please keep the affected product until we have reviewed the complaint, unless keeping it would be unsafe or unreasonable.
When a valid complaint is confirmed, RedMillsFarm will provide an appropriate solution depending on the product, availability, and circumstances.
The solution may include:
Replacement will normally be the first solution when a suitable replacement is reasonably available and can be provided without serious inconvenience to the customer.
If replacement is impossible, unreasonable, or cannot be provided within a reasonable time, an appropriate refund, credit, or price reduction may be offered.
Approved refunds will normally be made using an appropriate method agreed with the customer.
Cash payments may be refunded in cash, by bank transfer, or by another agreed method. Bank-transfer payments will normally be refunded by bank transfer.
The customer may be asked to provide the necessary bank details. We will aim to complete an approved refund within seven business days after the resolution has been agreed and all required information has been received.
A return, replacement, or refund will generally not be provided when:
These limitations do not apply where they would remove a right that cannot legally be excluded.
After delivery or pickup, the customer is responsible for handling and storing products appropriately.
Products that require refrigeration should be refrigerated promptly. Products should not be left for extended periods in direct sunlight, excessive heat, a closed vehicle, or outside suitable storage conditions.
RedMillsFarm is not responsible for deterioration caused by improper storage, handling, washing, cutting, freezing, or exposure after the customer receives the order.
If an item is missing or the wrong product was supplied, please contact us as soon as reasonably possible.
Depending on availability and what is practical, RedMillsFarm may:
Customers will not be charged for correcting an error caused by RedMillsFarm.
RedMillsFarm will not intentionally substitute an unavailable product with a different product without the customer’s approval.
If the customer approved a substitution before delivery or pickup, the substitution is not considered an incorrect item merely because it differs from the product originally ordered.
The substitute must still reasonably match the description and agreed price or adjustment.
Customers who wish to cancel an order should contact RedMillsFarm as soon as possible.
Cancellation may be accepted if the order has not yet been harvested, selected, weighed, packed, or dispatched.
Because orders contain perishable products prepared for a selected date, cancellation may not be possible once preparation or delivery has started.
If RedMillsFarm accepts the cancellation of an order that has already been paid, the applicable refund will be arranged with the customer.
A refund may not be provided when an order deteriorates because:
RedMillsFarm will make reasonable efforts to contact the customer. An additional delivery charge may apply if another delivery attempt is requested and possible.
RedMillsFarm may cancel all or part of an order when a product is unavailable, unsuitable for sale, affected by harvest or supply problems, or cannot reasonably be delivered.
If payment has already been received, the customer will be offered an approved substitute, store credit, or a refund for the cancelled products.
Nothing in this policy excludes, restricts, or replaces rights and remedies that a customer has under mandatory Curaçao consumer law.
Questions or complaints about an order should be directed to:
RedMillsFarm
Groot St. Joris 6B11
Willemstad, Curaçao
Phone/WhatsApp: +599 9 524 5817
Email: agropestcur@hotmail.com
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