Privacy Policy

Last updated: September 4, 2026

Introduction

RedMillsFarm respects your privacy and handles personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how it may be used and shared, and the choices available to you.

This policy applies when you visit our online store, create an account, place an order, contact us, or otherwise use our services.

Business name: RedMillsFarm
Address: Groot St. Joris 6B11, Willemstad, Curaçao
Email: agropestcur@hotmail.com
Phone/WhatsApp: +599 9 524 5817

Information we collect

Depending on how you use our website and services, we may collect:

Your name• Email address• Telephone or WhatsApp number• Billing, delivery, and pickup information• Products ordered and order history• Payment method and payment status• Messages, questions, complaints, and customer-service communications• Account information if you create an account• Technical information such as IP address, browser type, device type, website activity, and cookie information

RedMillsFarm does not need or intend to collect sensitive personal information through the online store.

How we collect information

We may collect information:

Directly from you when you place an order• When you create or use a customer account• When you contact us by email, telephone, WhatsApp, or the website contact form• Automatically through the website, cookies, and similar technology• From service providers involved in operating the online store or processing an order

Why we use your information

We may use personal information to:

Receive, confirm, prepare, and fulfill orders• Arrange delivery or farm pickup• Contact you about an order, substitution, payment, delivery, or pickup• Process payments and confirm payment status• Provide customer service and resolve complaints• Maintain business, accounting, and transaction records• Prevent fraud, misuse, and security problems• Improve our website, products, and services• Send promotional communications when you have given permission• Comply with legal, tax, accounting, and regulatory obligations

We only use personal information for legitimate business purposes, to perform an agreement with you, with your consent when required, or when necessary to comply with the law.

Payments

Available payment methods may include cash and bank transfer.

RedMillsFarm does not collect or store online card details unless a card-payment service is added to the store in the future. If an external payment provider is used, that provider may process payment information according to its own privacy policy and security procedures.

How information may be shared

We do not sell or rent customers’ personal information.

We may share information only when reasonably necessary with:

Ecwid by Lightspeed, which provides and hosts our online-store system• Payment-service providers, when applicable• Delivery personnel who need the customer’s name, telephone number, address, and delivery instructions• Technology, email, security, accounting, or professional-service providers• Government authorities or other parties when disclosure is legally required• A successor or purchaser if the business is reorganized or transferred

Service providers should only receive the information needed to perform their services.

Ecwid online-store platform

Our online store is operated using Ecwid by Lightspeed. Information submitted through checkout, customer accounts, or store forms may be processed and stored through Ecwid’s systems.

Ecwid and its service providers may process information outside Curaçao. Their processing is also governed by their applicable privacy and security terms.

Cookies and similar technology

Our website and online-store platform may use cookies and similar technology to:

Keep the website and shopping cart functioning• Remember customer preferences and account sessions• Protect the store against fraud and misuse• Understand website performance and visitor activity• Support optional analytics or marketing features, when enabled

Some cookies are necessary for the website and checkout to function. Optional analytics or marketing cookies may be subject to consent where required.

You may restrict or delete cookies through your browser settings. Blocking necessary cookies may prevent the shopping cart, account, or checkout from working correctly.

Marketing communications

RedMillsFarm will send promotional emails or similar marketing messages only when permitted by applicable law or when the customer has requested or agreed to receive them.

You may withdraw permission or unsubscribe at any time by following the instructions in the message or contacting us at agropestcur@hotmail.com.

Order confirmations, delivery updates, payment messages, and other service communications are not promotional messages and may still be sent when necessary to fulfill an order.

Data retention

We keep personal information only for as long as reasonably necessary to:

Fulfill orders and provide customer service• Maintain tax, accounting, and business records• Resolve disputes and complaints• Prevent fraud and protect the business• Comply with legal obligations

When information is no longer reasonably required, we will delete, anonymize, or securely dispose of it where practical and legally permitted.

Information security

We take reasonable organizational and technical measures to protect personal information against loss, unauthorized access, misuse, alteration, or disclosure.

However, no website, internet transmission, or electronic-storage system can be guaranteed to be completely secure. Customers should protect their account passwords and contact us if they suspect unauthorized use of their information.

Your privacy rights

Subject to applicable Curaçao law, you may ask us to:

Confirm whether we process your personal information• Provide access to personal information held about you• Correct information that is inaccurate or incomplete• Delete information when it is no longer required and no legal reason requires us to retain it• Explain how your information is being used• Stop using your information for direct marketing• Withdraw consent when processing is based on your consent

We may need to verify your identity before completing a request. Certain information may have to be retained when required for tax, accounting, fraud-prevention, dispute-resolution, or other legal purposes.

Children’s information

Our store is intended for customers who are legally able to place an order. We do not knowingly collect personal information directly from children without appropriate authorization.

If you believe a child has provided personal information without proper authorization, contact us so that we can review and, where appropriate, remove it.

External links

Our website may contain links to third-party websites or services. RedMillsFarm is not responsible for the privacy practices, security, or content of external websites. Customers should review the privacy policy of any external service they use.

Changes to this Privacy Policy

We may update this Privacy Policy when our services, website features, service providers, or legal obligations change.

The updated policy will be published on this page with a revised “Last updated” date. Material changes may also be communicated through the website or by another appropriate method.

For questions, corrections, access requests, deletion requests, or complaints regarding personal information, contact:

RedMillsFarm
Groot St. Joris 6B11
Willemstad, Curaçao

Email: agropestcur@hotmail.com
Phone/WhatsApp: +599 9 524 5817

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